How Do I Get on the Campus WiFi on My New Laptop?

If you are using the campus WiFi for the first time on a new laptop you need to check a few things if you are not getting connected.

1.) Check to make sure any WiFi buttons on your laptop are turned on. This button has a symbol that looks like this ((i)) and it usually has a blue glow.
2.) You must have current anti-virus software. The Wi-Fi blocks user without it.
3.) Check your Internet Explorer settings. [No. It can't be another browser. It won't work.]

On the browser toolbar click: Tools - Internet Options - Advanced. Scroll to Security settings and uncheck the settings that ask for certificates and the box in front of Use SSL 3.0.

Then restart your laptop and try clicking on Internet Explorer again.

 

Why Am I Getting This Screen When I Try To Connect to the WiFi From My Laptop?

If a window appears that says, "There is a problem with this website's security certificate. Don't panic. There is not a security issue with the WiFi but your computer has recognized that this is not the wireless you normally use with your laptop. It is a simple fix from this page and you will only have to do it once when you first access the campuses WiFi. Midway down this page to the left there is a link that says, "Continue to this website(not recommended"). Click on this link and it will take you onto the Chattanooga State Website to login to our wireless service. Just click on "Guest Access" to connect to the school's WiFi.

If this does not work, please look at our other FAQ post under WiFi.

Still can't get connected to WIFI? Got Vista?

The following are a few of the top issues and tips on how to fix them recommended by the library's computer consultant.

With Vista in priority order:

Priority Note: First thing you should do is look for the Hard Switch that turns on and off the wireless Network card. It is usually located on the front edge of the laptop keyboard. Make sure it is turned On.

1. Turn off IPv6 (In the Properties of the Network card). Rebooting is not necessary. IP version 6 is incompatible with our Wireless and it could interfere with accessing some of our library databases. To get to this location right click on the Wireless Network Connection icon (two computers overlapping at the right side of the START bar). Right click on the Wireless Network Connection to get an alternative menu. Select Properties. Under General tab, Scroll down and look for Microsoft TCP/Ip version 6 (IP6v)and deselect it. Click OK.

2. Make sure the student’s anti-virus program is up to date. The student is in a “Catch-22”: since the anti-virus program is out of date he can’t logon to the WIFI to get updates because the WIFI won’t let him logon because the anti-virus is out of date.

At this point, you may have to tell the student to go to following hot spots: McDonalds, Krystals, or Panera Bread to access the Internet and update their anti-virus program.

3. Web Site Certificate: Open up Internet Explorer (no other browser will fix this). Go to Tools—Internet Options—Advanced Tab (far right of screen)—Scroll down to Security section (Golden lock beside it)—Uncheck the following: Check for Publisher’s Certificate Revocation and Check for Server Certificate Revocation. Once you are able to logon, please go back to Options and re-check these two boxes to guard against phishing.

4. Check the computer’s clock and make sure it’s date and time are correct (do this before doing number 3.) I had this problem once and it took me a while to figure out until I Googled it.

5. Turn off all pop-up blockers from Internet Explorer and Google. The above fixes can take care of about 98 + percent of CSTCC connection issues with Windows Vista.

I was getting the CSTCC guest WiFi login yesterday but it is not showing up today. Why can't I get the Internet to work?

Occasionally, CSTCC IT will do a security check on the WiFi system. When they do you need to click on the Internet Explorer browser icon and check that your computer's firewall or network settings are set to accept the CSTCC. Open Internet Explorer and look on its toolbar for-Tools>Internet Options>Enable connection to CSTCC.

Sometimes just using the Internet Explorer browser will just reset itself and you'll see the CSTCC guest signin feature appear again.

I Can't Get the Chatt State WiFi on My Laptop.

If you do not see the CSTCCguest Wireless Network window after you click on your Interent browser:

Check your network connections. Right click on My Network Places on your desktop, Click on Properties. The new window should show you the CSTCCguest Wireless Network Connection. Look at the signal bars to see if you are getting a connection.

If you are getting a signal you may have your laptop's firewall set to block outside connections. To check this click on the CSTCC guest Wireless Network icon to highlight it. Then to the left of the window you should see a side menu called Network Tasks. Click on Change Windows Firewall Settings. Change them to allow the CSTCCguest WiFi connection.

From the Network Task menu you can also check your Available Wireless Networks, Refresh or Choose a Wireless Network.

Finally, check to see if your laptop has an anti-virus program that is current. If the College's Wifi detects a laptop that does not have an up-to-date anti-virus program, the Wifi server automatically blocks access to the wireless network.