What If I Have Problems with Setting Up My Tiger Alert Text Message Account?

If you experience any problems setting up Tiger Alert registration or text message opt-in, please visit the Student Center located on the main campus for help, Room 206during April 4 – 8, 2011.

I Received the Tiger Alert Welcome Email, What Do I Do Now?

1) If you only want to receive Tiger Alerts at your ChSCC official email address.

No further action is necessary.

2) If you want to also receive text messages or add additional email addresses.

You will need to opt-in individually through TigerWeb. Follow the directions below to take these necessary actions.

To set up the texting option for Tiger Alerts:
1. If you receive the welcome Tiger Alert test message on April 4, 2011, you are already registered and just need to logon and choose your other notification options. You must use your official ChSCC email address for “User-ID .” This is your x@mychattanoogastate.edu (student) address - not your A number. Tiger Alert will not recognize you by any other name.
2. Access TigerWeb and then click on the Tiger Alert button (Tiger head.). This will take you the vendor’s (RAVE) log-on page. The following link provides screen shot detail for each action necessary to set up the text messaging option and is also located next to the Tiger Alert button.
3. In the welcome email you will receive on Monday, April 4,2011, you will receive your logon information. Your ChSCC official email address will be listed as your User-ID and you will be given an initial password. You can logon to the Tiger Alert system by entering your ChSCC email address and password provided in the Monday email; however, we highly recommend that you change this password upon initial logon. Just click on Forgot Password and follow the instructions provided in the screen shot link below. http://content.chattanoogastate.edu/Rave_password_change.pdf
4. Once you have completed these actions, read the vendor’s (RAVE) Terms and Conditions. Once you have read and understood these conditions, click on the OK box.
5. Continue to follow the instructions. Once you enter your wireless carrier, you might receive an error message stating that your wireless carrier will need to enable certain codes on your phone in order for you to receive these types of alerts. You will be given, as part of the notice, excatly what you need to provide your carrier so they can enable your account to receive the alerts. This is something that you will need to handle individually. Once your carrier has made the change, you will receive a notice saying that you are now set up to receive text messages from Tiger Alert.

How Does Tiger Alert Work?

Here’s how it works:

1) Any alert sent through the Tiger Alert system will automatically be sent to your official ChSCC email address only. That means students will be notified through their x@mychattanoogastate.edu email address.

2) Besides receiving alerts on your ChSCC email address, you also have the option to add additional email addresses and cell phone numbers for receiving text message alerts.

3) You will receive a Tiger Alert email on April 4, 2011. The “From” addressee will be TIGER ALERT and the “Subject” will be WELCOME to TIGER ALERT. This initial alert will provide you with the information (user-id and password for the Tiger Alert system) that you will need to set up other notification options, if desired.

How Do I Set Up Tiger Alert Text (aka: ChSCC Emergency Alert Notification System) to My SmartPhone?

Tiger Alert is Chattanooga State's Emergency Alert Notification System set up to inform staff, faculty, and students during times of emergency, inclement weather, disasters, crisis situations, etc..

Students received a Tiger Alert Welcome email on April 4th, 2011 telling them how to set up the text and email alerts. Here is the information again for students who may have deleted this email.

Everyone with an official ChSCC email address is automatically enrolled in the system and if desired, can opt in for receiving text messages. Registration for Tiger Alerts is in TigerWeb

1. Use your student identification number (also referred to as your A#) and password to login to TigerWeb.


2. Click on the Tiger head icon to access the Tiger Alert registration form.


3. The student's username will be their full Chattanooga state email address. (_@my.chattanoogastate….)


4. Each student will receive a different password in an email.


5. Once students enter their username and password they will see a link to “Register Phone”.


6. They then put in their number and receive a text with a 4 number confirmation code.


7. They then enter that on the screen and registration is complete.

Important Notice: for Verizon customers, this is considered a premium text and the student may be charged 10 dollars per text!!! Students should check with their service provider to determine if the Tiger Alert text messages are considered to be premium text.

Students, who have smart phones, may want to just register another email which can be sent to their phone. All students and future new students, will receive an email about Tiger Alert registration to their @my.chattanoogastate email no matter what. They must register to add another email address or receive texts.