It looks like a torn piece of paper. Sometimes this helps.
Check to see if pop-ups is turned off. Some of the products have pop-ups and this feature needs to be turned on. On browser toolbar...
- Click Tools.
- Click Pop-Up Blocker.
- Click Turn on Pop-Up Blocker.
- Click Tools.
- Click Compatibility View Settings.
- Check the last box and close window.
Check to see if "Display in browser" player is turned off in the Adobe Reader X program on the computer.
- Click START.
- Click Programs.
- Click Adobe Reader X.
- Click Edit.
- Click Preferences.
- Click the box by Display PDF in browser so it has a check mark.