How Do I...? Help Desk FAQ

How Do I Get on the Campus WiFi on My New Laptop?

2012-01-12T13:05:00.000-05:00

If you are using the campus WiFi for the first time on a new laptop you need to check a few things if you are not getting connected.

1.) Check to make sure any WiFi buttons on your laptop are turned on. This button has a symbol that looks like this ((i)) and it usually has a blue glow.
2.) You must have current anti-virus software. The Wi-Fi blocks user without it.
3.) Check your Internet Explorer settings. [No. It can't be another browser. It won't work.]

On the browser toolbar click: Tools>Internet Options>Advanced tab> Scroll to Security settings and uncheck the settings that ask for certificates and the box in front of Use SSL 3.0.

Then restart your laptop and try clicking on Internet Explorer again.

Where Is the Change of Address Form on the Chattanooga State Website?

2012-01-10T12:07:00.000-05:00

Begin at the Chattanooga State website...

Go to: http://www.chattanoogastate.edu/
Click on Admissions in the orange toolbar.
Click Admissions & Records Forms from the website or the link here.
Click on Change of Address from the website or the link here.

Some computers have the software that will allow you to fill the form in on the computer and email it through the Share button that is located in the top right tool menu on the form's frame.

If your computer does not, just print the form and mail it to the address on the form. You may also hand deliver it if you are on campus.

Having the correct address on your records is important in receiving financial aid checks and other important mail.

I Am An Art Student, Where Can I Get A Good Quaility Print Of My Art Project On Campus?

2011-12-16T11:02:00.002-05:00

Visit the campus print shop in the Omniplex building, Room 161. Students can print color copies from their, CD, DVD, Flash Drive or Memory Card. 423-697-4460. Campus Map

8 1/2 X 11 -59 cents
11 X 17 - $1.25
Larger Sizes - $1.50

The print shop has a Dell Computer that is set aside just for student use. Students can use it to log into their email, Elearn, any webpage, or Tiger Web. The Tiger Web login page is the home page when Internet Explorer is opened.
Students have the choice of printing to the small desktop lazar printer from any source but it only prints 8 1/2 x 11 on standard paper in black. That is self-serve and the charge is 5¢ a copy.
Students can have the print shop worker send their print job to the larger machines which can print color or black onto thick or thin paper up to 13 x 19. When the print shop worker must assist the student, it becomes a higher charge such as 10¢ a copy and 49¢ for color copies.
The charge goes up according to the size of paper. It also comes down according to the quantity.
Many students, such as the Graphic Arts students must save their work as a PDF onto a flash drive and let the print shop worker print it for them according to their specs. The print shop does not have Creative Suites on their computer nor do they have Macs. The students must convert the file to a PDF before it can be read on their computer.
Many students are learning to just go to the computer, pull up the material they need to print, print it on the small desktop, and stop by and pay us on the way out.

How Can I Get This Email to Print from a Library Networked Computer?

2011-12-13T07:50:00.000-05:00

Many emails from public services like Yahoo, Google, AOL and others are design so that the "print" button you see in their email window works best with personal computers. They do not always work well with a networked printing system like the one we have in the library. Sometimes, clicking the Yahoo print button in the Yahoo email service has automatically shut down a library computer.

Here are three things to try:

Copy and paste the text of your email into a Word document, then send it to print.
If your email system has a "Download" email button, click it and save the email to the library computer, then send to print. After printing, delete both the document from the public computer and empty the trash.
If the email document downloaded still doesn't print, rename it to remove any odd symbols (%#-_) from the document name and try printing again.

Where Can I Find Images and Templates for Different Projects?

2011-12-02T10:04:00.008-05:00

Microsoft Office has many of these that students may download and use for their projects and personal businesses. However, please consider that templates have formatting that can be tricky to alter. Make sure the template meets your needs as is. Changing sections can get complicated. Here are a few links you will want to check out:
Images: Photos, Illustrations, Clipart....
Templates: Reports, Papers, Presentations, Resumes....

How Do I Combine Two PowerPoints Using Office 2010?

2011-11-30T15:01:00.001-05:00

Open Main PowerPoint.
Click to select the "Home" tab on the ribbon.
Click in the space in the side menu to mark the location where you want the slide/slides from the 2nd PowerPoint to go.
Click on words "New Slide".
Click on "Reuse Slides".
A right side menu will appear.
Use "Browse" and "Browse File" in the right side menu to navigate to 2nd PowerPoint file.
Select 2nd PowerPoint file and click "Open".
You should now see the 2nd PowerPoint in the side menu.
Right click on the first slide to "Insert Slide" or "Insert All Slides" into the main slide show.

NOTE: Checking the box "Keep source formatting" will keep the 2nd design theme when it is added to the main slide show. Leaving it unchecked will convert the 2nd design theme to the main slide show design theme.

I Can't Get into MyLabsPlus. Where Can I Get Help?

2011-11-01T15:36:00.000-04:00

When you go to the Pearson website, you will see a Support link in the top blue header, far right. Click on it to see a phone number in the center of the Support page. Here is the link to their Support Website, http://247support.custhelp.com/. This website gives you a choice to call, email, chat or look through FAQ(Frequently Asked Questions) for help with your Pearson products and MyLabsPlus content.

Calling CDE(Continuing Distance Education) will direct you to this information. CDE can help you with eLearn navigation and eLearn issues but are not able to help you with Pearson or other linked websites within eLearn.

Why Does a Textbox Warning Appear When I'm in My ePearson Textbook on a Library Computer?

2011-10-27T09:16:00.001-04:00

The default setting for pop-up blocker is on to reduce the amount of spam appearing when students surf the web. However, many eTextbooks and eContent products are using more pop-up windows in their programs. This is an easy fix to remove the textbox warning and enable the program's pop-up boxes.

On your browser (Internet Explorer, Firefox, Safari) toolbar:

Click Tools.
Click Pop-Up Blocker.
Click Turn of Pop-Up blocker.

How Do I Make Headers and Footers and Insert Numbers with Word 2010?

2011-10-05T14:36:00.000-04:00

How Can I Have Outline and Regular Numbering in My Word Document?

2011-10-05T14:00:00.001-04:00

Here is the Microsoft tip of the day - http://office.microsoft.com/en-us/word-help/number-pages-differently-in-different-sections-HA101832542.aspx
It lists how you can have outline numbering and regular numbering in the same document. You may have to check your formatting after it does this.
It does work on having the two different types of numbering and only one document.

-Betsy, Reference Librarian

How Do I Print an Enrollment Verification Form in the Library?

2011-10-03T11:06:00.002-04:00

Find a computer available in the library and click on the Internet Explorer Browser icon on the desktop.

Sign in to your TigerWeb account.
In the box called TigerWeb Self-Service, click on "Click Here to Enter".
Click on Student tab.
Click on Student Records link.
Click on National Student Clearinghouse (Enrollment Verification).
Select ‘Current enrollment’ or ‘All enrollments’ and click ‘Obtain an enrollment certificate’.
Right click on document for a drop down menu.
Click on word Print.
Make print option changes as needed and click OK.

In the library to Print...

In the pop-up box for the print management system, type first initial + last name for username.
Type in last 4 digits of a phone number for your password.
Click OK. Print.
Go to print release stations. You can use a print card or pay with silver coins or $1 bills.
Follow print instructions at the stations to pull up and print your print job. It is 10 cents a page to print.

Enrollment is based on official attendance records and submitted to National Student Clearinghouse

monthly beginning with the official 14th day of term.

Why Am I Getting an Error Message When I Login to TigerWeb?

2011-09-30T10:51:00.004-04:00

If you are seeing this error message, it just means you have not been fully admitted to Chattanooga State. Wait awhile and try to log in later in the day.

If you see the message below when you click on the TigerMail blue paw icon, this means your TigerMail is not set up yet or you need to have your account set up. Ask in the student center for assistance with this.

How do I silence my cell phone so I don't get stares from the other students?

2011-09-19T15:00:00.000-04:00

Good question. If you forget to put your phone on vibrate and it rings in the library, pressing any button on the exterior of the phone will turn the sound off instantly without interrupting the incoming call. If you are coming into the library, stop in the lobby first to switch your phone to vibrate. Cell phones have a "settings" button. Look for it and find the sound setting. Turn the sound to vibrate only. You may also want to text your friends, your mother, your children, your spouse or anyone else that is likely to call that you are going to be in the library and that you cannot answer your phone while you are there. Tell them to call you later. Tell them that you cannot talk on a cell phone in the library because you will disturb other students and get hostile stares from those who are taking tests or studying.

If a call is important, you can always go out to the lobby and call them back. Don't answer it in the library and then walk out to the lobby talking all the way there. That will get you stares from everyone, including the librarians.

How do I make a screenshot and add it to a PowerPoint?

2011-09-14T14:57:00.001-04:00

a) For the screen capture you want, hold down the Ctrl + Alt + Print Screen key (far upper right on the keypad)

b) Go to a Power Point slide (the two students last night were working with Power Point but the steps work with any office software that allows copy & paste).

c) Paste the image into your slide/document –the screen capture may be bigger than your slide/document/box where you want image – that’s okay, we’re about to fix that.

d) Open the Picture Tools and select Crop – when selected, image has black handles around the corners and in the middle of each side. Use the black handles to crop down the image to the part of the screen you want as an image.

e) May have to reduce the image’s size in order to crop out some of the screen capture. Reduce image’s size(slowly) first and then crop.

f) Enlarge the image, if needed – you should now have the part of the screen captured as an image to use in your Power Point or document.

-Betsy Fronk

If you have Microsoft Office 2010...
Microsoft 2010 has a great screen capture feature which allows you to do all kinds of neat stuff.
Go to Insert, Screenshot, Screen Clipping and it lets you choose just what you want to insert. It’s in Word and Outlook as well.

-Sara Roberts

Windows 7 provides a tool called the Snipping Tool that is located in the Start menu and Accessories Folder. It will allow you to capture images on the screen.

-Lori Warren

Office Live Web Apps

2011-09-08T08:18:00.000-04:00

Here is a direct link to Office Live Web Apps for students who want to learn more about the free Office programs in their TigerMail accounts. Using your TigerMail account you have access to Word, PowerPoint, and Excel programs. The programs work in the Cloud not on your PC or Mac. It works like Google documents if you are familiar with them. The nice thing about the student Office programs is their compatibility to eLearn and Microsoft Office products on campus.

Working on a group project? You can easily share the documents for your project with others in your group. Access to the group documents is shared through the student's email. While you explore this website for students, check out the SkyDrive storage for saving documents.

What is the best resource for learning about the computers in the library and on campus?

2011-09-07T08:59:00.000-04:00

Visit the Library's webpage on computers at this link, http://libguides.chattanoogastate.edu/compterhelp. It will tell you: how many computers are in the library, what software we have on them, where to get computer help, and where you can get student discounts on selected software.

The website also provides: how-to videos, tutorials, computer basics, printing and copying information and links to campus orientation videos.

What do I do if I lose my print card in the library?

2011-09-07T08:40:00.000-04:00

Well...that would not be a good thing. The cards are not issued by name or by accounts. So, we can't get it back to you that way. The best thing to do is to write your name on the back of the card with a permanent marker. We have them at the Help Desk if you want to borrow one. Then, if you leave the card behind and we find it...we will turn it in to the Circulation Desk at the entrance to library.

What happens if I leave my flashdrive in the library? How do I get it back?

2011-09-07T08:17:00.000-04:00

All flashdrives are taken to the circulation desk at the entrance of the library. We keep them for a week and then turn them into lost and found. However, you should know that flashdrives all look alike and you should name yours so it can get returned more promptly. So, next time you are at a computer, why not "Rename" your flashdrive with your first initial and last name? This way if you leave it behind we can get it back to you more easily. To do this while you are in the library: Insert your flashdrive into the USB port on the left side of our monitors. Look at the desktop and right click on the computer icon. Select Open. You will see your flashdrive listed in the left side menu under the word "Computer". Right click on the flashdrive name and select Rename in the drop down menu that appears. Type in your first initial and last name. Click off into the white space to set the name or hit Enter.

How can I put an email in the eLearn dropbox?

2011-09-06T17:17:00.000-04:00

This struck me as an odd request from an instructor since email is not an option for the eLearn dropbox. My work-around is to use the Snipping Tool. It is available through the Operating System called Windows 7 which is on all of our library computers. Here is how you use it.

First login to eLearn, the Course and create and/or open your email draft and leave it open.
Go to the START menu, Click Programs, Click Accessories, Click Snipping Tool.
Use the crossbar from the snipping tool to select the email image.
Then name and save the image as a GIF. Note that this image will be saved in the Pictures folder on the computer unless you choose to save it in another location.
Next, go to your Dropbox and select the assignment folder for this assignment.
Browse to the image in the Picture folder.
Select it and click the Upload button.
This will place the email image in the dropbox and you can write a note to the instructor before you submit it if you like.

The note might say, "If this is wrong please contact Lori Warren the Coordinator of Instructional Services in the Chattanooga State Library. Her number is 423-697-3292. She would really like to know the correct way to place an email in the dropbox. : ) ."

How can I get my Pearson eTextbook to open from eLearn on a library computer?

2011-09-06T16:53:00.000-04:00

Are you getting a message that the web browser is blocking third party cookies needed to open the book? Go to Tools on the Browser toolbar. Click Internet Options on the drop down menu at the bottom of the list. Click on the Security tab. Move the Security slidebar to the lowest setting. This should allow you access into the eTextbook. Try accessing the eTextbook again.

What Are the CDE(Center for Distributed Education) Office Hours for Fall 2011?

2011-08-18T13:38:00.000-04:00

Beginning Aug. 29 through Dec. 9, 2011 the Center for Distributed Education will observe the following office hours during regular semester weeks of the Fall 2011 semester (excluding holidays and Fall Break):

Sunday Closed
Monday 7:30 a.m.-6:00 p.m.
Tuesday 7:30 a.m.-4:30 p.m.
Wednesday 7:30 a.m.-4:30 p.m.
Thursday 7:30 a.m.-6:00 p.m.
Friday 7:30 a.m.-4:30 p.m.
Saturday Closed

Information Provided By: Yvonne Owens
Technical Clerk
Office-423-697-2592 Ext. 4217

Where is the Student Support Center Lab and when is it Opened?

2011-08-17T15:49:00.003-04:00

The Student Support Center Lab, is located in Humanities building, Room 122. It will be closed on Thursday, August 18. The hours of operation for the week of August 22-26 will be from 7:30--4:00, Monday thru Thursday. The lab will be open until 12:00 noon on Friday, August 26.

How Do I Add a Simple Header With My Name and a Page Number?

2011-08-10T11:15:00.001-04:00

The easiest way is to use "Insert" tab, "Page Number" NOT "Insert" then "Header" ...then type in your last name before the number. The pages will be numbered 1, 2, 3, .... but your last name will stay in place.

Can I Access Engineering Technology Software in the Library?

2011-07-29T11:58:00.002-04:00

Engineering Technology students cannot login to their software in the library. Engineering Technology students must use the C-33 & C-54 labs in the Center for Advanced Technology and the OMNI-179 lab in the Albright Omniplex Building to access their ET software.

Only computers in the above labs are connected to the ET server. Use the Campus Map to find the building locations.

Reviewing Micorosoft 2010 Learning Tools, SnackBox

2011-07-07T10:35:00.004-04:00

Introducing Common Features Across Microsoft® Office 2010 Programs
by
Snack Owner

Microsoft is providing more training videos every year. Finding them is another matter. You really have to hunt to find them. So for those of you who have a full life and don't want to hunt around on the Internet, here is a link to more training videos for Microsoft 2010. These videos are not on a basic instructional level. They are aimed at those of you who are regular Office users and who are upgrading to the Office 2010 version.

Microsoft Office Training

Where can I Go for Help with My RODP Online Course?

2011-07-06T16:54:00.002-04:00

Here is a direct link to RODP FAQ and RODP Technical Support.

Why Won't the Images in my RODP Assessment Quiz Show UP?

2011-07-06T16:34:00.005-04:00

It seems that some of the images uploaded in the RODP assessment quizzes are in Java. If you haven't updated your Java lately, try it and see if the images appear. For instructions on how to do this, go to RODP Technical Support page and look for the above image.

Bookmarking Mobile Pages on Your SmartPhones

2011-07-06T15:08:00.004-04:00

You may want to bookmark the Library Mobile page, Assignment Guides or Campus Mobile Guides and place the bookmark on your phone's home screen for faster access.

If you are using an iPhone, please do the following:

1. Once you have the page open in the iPhone's Safari Browser, press the "+" sign on the bottom of the screen
2. Press "Add to Home Screen"
3. Press "Add" in the top right corner of the screen

If you are using a Droid, please do the following:

1. Bookmark the page in your browser and exit the browser
2. Click anywhere on the screen
3. Select "Shortcuts"
4. Select "Bookmark"
5. Select the bookmark you have created in step 1

How Do I Print My Student Detailed Schedule?

2011-06-30T13:55:00.003-04:00

This requires two separate processes. First you have to login to TigerWeb to get to your schedule. Then you have to follow steps to print.

1. Login to TigerWeb with your A number and password.
2. Click on the Home tab.
3. Scroll down the page until you see Registration Tools and Registration Status.
4. Click on Registration Status.
5. Click on Registration.
6. Click on Student.
7. Click on Student Detailed Schedule.
8. Select the term you are registered for now.
9. Click Submit. You should now see a detailed schedule of your classes.

Printing...

1. Right click the mouse with cursor on white section of Student Detailed Schedule form.
2. Select Print.
3. Click OK on the Print Options Window.

Printing in the Library...

4. In the pop-up box that appears, in Username box type first initial + last name. No spaces.
5. In the pop-up box, in Password type last 4 digits of phone number.
6. Click OK.
7. Go to printer release station to pay with coins and drop in coins, 10 cents a page.
8. Type in Username.
9. Click on print job name.
10. Type in Password.
11. Click Print.

Your schedule will print out at Printer A or B. If you pick up another person's print, please return it to the print station or the Help Desk right away. Thank you.

How Do I Search for Statistics in a Database?

2011-06-29T10:08:00.005-04:00

To find statistics or numerical data as evidence to support your view:

Select the Database you want to use from the Library's Home page under Databases.
Type in the keywords for your topic using "and" between the words and at the end of the last word.

Copy and paste this phrase with the parenthesis into the search box after your keywords: (statistic or number or percent or percentage.)

Click Go or Search to get your results lists.

Example: plastic and waste and (statistic or number or percent or percentage)

- Tips from a Reference Librarian

Why Students and College Instructors Should Use LinkedIn.com

2011-06-26T12:07:00.010-04:00

Let me say up front that using LinkedIn for career development was not my idea. Needing career advice about a sticky situation last year, I wrote to J.T. and Dale from Talk Jobs. I really admire their solid career advice and I make it a practice to read their column every Sunday in the Chattanooga Times Free Press.

They responded to my email right away and recommended that I begin to write recommendations for the people that I supervise and that I collaborate with on group projects. Their sage advice is responsible for my current goals to speak up for my coworkers, former students and student workers on a regular bases using LinkedIn.

Using LinkedIn allows me as a supervisor to show my appreciation for the students that have contributed so much to the success of the Information Commons. Each worker has spent many hours training on the college's various online applications and are seasoned students. Their personal experience taking courses, speaking with faculty and attending campus orientations has made the library a vital communication and technology center for all students.

Since the budget is tight and I am unable to reward them for their service with advancement or a pay raise, I hope that my recommendations will help them gain the employment that they have earned.

Sent from my iPhone

WileyPlus Is Not Opening on This Library Computer. Why?

2011-06-24T15:25:00.003-04:00

Check the Internet Explorer or browser Tools to see if the computer's Pop-up Blocker is on. If it it is, turn it off. Sometimes links to WileyPlus and other online applications are set to open in a new window. This can be disabled if the Pop-Up Blocker is on. Once you turn the Pop-up Blocker off go back into eLearn and click on the link to your WileyPlus content. It should open now. If you are in the library, ask at the Help Desk for more assistance. Send an email to your instructor or contact CDE at 697-2592 if you have more problems.

New to Chattanooga State? Here is the New Student checklist

2011-06-02T14:16:00.004-04:00

View this checklist for information on getting started as a new or future student at Chattanooga State.

Tips on Searching the Library Catalog

2011-06-02T13:04:00.010-04:00

Use these symbols with your keywords and phrases to get better results when searching the library catalog. The catalog search understands the asterisk to mean that the search term is important. Character Description:

? Use the question mark to truncate a search or for multiple character, wild card searches at the beginning, middle, or end of your search term.Example: col?r finds color and colour. cod? finds code, codes, coding and so on.
% Use the percent sign for single-character wild card searches.Example: g%%se finds goose and geese.
+ Use the plus sign to indicate that the search term is essential.
! Use the exclamation point before a search term to indicate that
records with that term are to be excluded.
* Use the asterisk to indicate that the search term entered is
important.
" " Use quotes to search phrases.
( ) Use open/close parentheses to group search terms.

Math Center Moves to New Location for the Summer 2011

2011-05-18T15:49:00.000-04:00

The Math Center has temporarily relocated to OMN 141 and 142 for the summer. Beginning Monday, May 16th, through Friday, June 3rd, the Center will be open from 8:00 a.m. to 4:30 p.m.

Beginning Monday, June 6th, and the remainder of the summer, the Center will be open: Monday through Thursday, 8:00 a.m. to 8:00 p.m. Friday, 8:00 a.m. to 4:30 p.m.

How Do I Find the Financial Aid Forms Online?

2011-05-05T13:01:00.003-04:00

The Financial Aid Office has officially transitioned to all online forms except for the 2010-2011 verification worksheets.

The 2010-2011 verification worksheets will remain on the Financial Aid webpage for students attending the summer semester.

Students can access all other forms on their TigerWeb homepage in the lower left hand corner in the ‘Financial Aid’ box.

Utilizing electronic forms will allow us to serve students more efficiently and provide a more secure environment for students to submit sensitive information to the Financial Aid Office.

NEW ONLINE APPEAL FORM: All appeals to receive federal aid must have an academic/educational plan included in the request. Students will be required to enter their academic advisor’s email in the electronic form. The advisor will be notified electronically to complete the academic/education plan portion of the appeal form. Once the advisor completes the information and submits, the form will automatically be forwarded to the Financial Aid Office for review.

The Financial Aid forms listed below are available for employees to complete and submit electronically. These forms are located in TigerWeb under ‘My Work’ tab.

Academic service Scholarship Worker Request
Request to Post a Student Employment Vacancy
Student Employment Contract (Initiated by Supervisor)
Student Employment Separation/Termination (Initiated by Supervisor)
Budget Increase Appeal (Initiated by FA or ESC Staff)
Dependent Special Circumstance Review Request (Initiated by FA or ESC Staff)
Dependency Status Appeal (Initiated by FA or ESC Staff)
Independent Special Circumstances Review Request (Initiated by FA or ESC Staff)

Conference Calling - Conference/Multimedia Studio Room - LibGuides at Chattanooga State Community College

2011-04-06T16:47:00.003-04:00

Conference Calling - Conference/Multimedia Studio Room - LibGuides at Chattanooga State Community College Are you a student looking for a place to conduct an interview for a student project? Maybe you are an instructor looking for a place to conduct a conference call. Check out the conference/multimedia studio room in the library. Students may reserve the room at the circulation desk. Call 423-697-4448 to make a reservation. The guide above gives you all the details. Share the guide with students or faculty. View the guide on your mobile phone.

Is There Student Pricing for Select Software?

2011-04-06T16:37:00.005-04:00

Check e-Academy and online venders for student software deals. Special deals on:

Microsoft Office 2010
Microsoft Office 2011 for Mac
Microsoft Windows 7
Microsoft Office 2008 for Mac
Microsoft Project 2010
Microsoft Visio 2010
Microsoft Expression Blend

Campus Tutorials - Computer and Software Help - LibGuides at Chattanooga State Community College

2011-04-06T16:34:00.000-04:00

Campus Tutorials - Computer and Software Help - LibGuides at Chattanooga State Community College

What If I Have Problems with Setting Up My Tiger Alert Text Message Account?

2011-04-04T13:41:00.002-04:00

If you experience any problems setting up Tiger Alert registration or text message opt-in, please visit the Student Center located on the main campus for help, Room 206during April 4 – 8, 2011.

I Received the Tiger Alert Welcome Email, What Do I Do Now?

2011-04-04T13:40:00.003-04:00

1) If you only want to receive Tiger Alerts at your ChSCC official email address.

No further action is necessary.

2) If you want to also receive text messages or add additional email addresses.

You will need to opt-in individually through TigerWeb. Follow the directions below to take these necessary actions.

To set up the texting option for Tiger Alerts:
1. If you receive the welcome Tiger Alert test message on April 4, 2011, you are already registered and just need to logon and choose your other notification options. You must use your official ChSCC email address for “User-ID .” This is your x@mychattanoogastate.edu (student) address - not your A number. Tiger Alert will not recognize you by any other name.
2. Access TigerWeb and then click on the Tiger Alert button (Tiger head.). This will take you the vendor’s (RAVE) log-on page. The following link provides screen shot detail for each action necessary to set up the text messaging option and is also located next to the Tiger Alert button.
3. In the welcome email you will receive on Monday, April 4,2011, you will receive your logon information. Your ChSCC official email address will be listed as your User-ID and you will be given an initial password. You can logon to the Tiger Alert system by entering your ChSCC email address and password provided in the Monday email; however, we highly recommend that you change this password upon initial logon. Just click on Forgot Password and follow the instructions provided in the screen shot link below. http://content.chattanoogastate.edu/Rave_password_change.pdf
4. Once you have completed these actions, read the vendor’s (RAVE) Terms and Conditions. Once you have read and understood these conditions, click on the OK box.
5. Continue to follow the instructions. Once you enter your wireless carrier, you might receive an error message stating that your wireless carrier will need to enable certain codes on your phone in order for you to receive these types of alerts. You will be given, as part of the notice, excatly what you need to provide your carrier so they can enable your account to receive the alerts. This is something that you will need to handle individually. Once your carrier has made the change, you will receive a notice saying that you are now set up to receive text messages from Tiger Alert.

How Does Tiger Alert Work?

2011-04-04T13:30:00.002-04:00

Here’s how it works:

1) Any alert sent through the Tiger Alert system will automatically be sent to your official ChSCC email address only. That means students will be notified through their x@mychattanoogastate.edu email address.

2) Besides receiving alerts on your ChSCC email address, you also have the option to add additional email addresses and cell phone numbers for receiving text message alerts.

3) You will receive a Tiger Alert email on April 4, 2011. The “From” addressee will be TIGER ALERT and the “Subject” will be WELCOME to TIGER ALERT. This initial alert will provide you with the information (user-id and password for the Tiger Alert system) that you will need to set up other notification options, if desired.

How Do I Set Up Tiger Alert Text (aka: ChSCC Emergency Alert Notification System) to My SmartPhone?

2011-04-04T10:56:00.013-04:00

Tiger Alert is Chattanooga State's Emergency Alert Notification System set up to inform staff, faculty, and students during times of emergency, inclement weather, disasters, crisis situations, etc..

Students received a Tiger Alert Welcome email on April 4th, 2011 telling them how to set up the text and email alerts. Here is the information again for students who may have deleted this email.

Everyone with an official ChSCC email address is automatically enrolled in the system and if desired, can opt in for receiving text messages. Registration for Tiger Alerts is in TigerWeb

Use your student identification number (also referred to as your A#) and password to login to TigerWeb.

Click on the Tiger head icon to access the Tiger Alert registration form.

The student's username will be their full Chattanooga state email address. (_@my.chattanoogastate….)

Each student will receive a different password in an email.

Once students enter their username and password they will see a link to “Register Phone”.

They then put in their number and receive a text with a 4 number confirmation code.

They then enter that on the screen and registration is complete.

Important Notice: for Verizon customers, this is considered a premium text and the student may be charged 10 dollars per text!!! Students should check with their service provider to determine if the Tiger Alert text messages are considered to be premium text.

Students, who have smart phones, may want to just register another email which can be sent to their phone. All students and future new students, will receive an email about Tiger Alert registration to their @my.chattanoogastate email no matter what. They must register to add another email address or receive texts.

What Do I Do When eLearn Goes Down While I'm Taking a Quiz?

2011-03-16T15:18:00.003-04:00

As soon as eLearn is back up you should email your instructor through eLearn. Give the time and question you were on when the quiz went down. When eLearn goes down the instructors are notified through a post and they will see it when they long back into eLearn.

You may or may not be able to get back into the quiz right away. It depends on how the quiz is set up and when your instructor learns of the downtime. Check your eLearn email often to see if your instructor has instructions for you. It may be a few hours or longer before they know about the situation if it is after hours.

Where Has Adult Services Moved to During Renovations?

2011-03-10T10:49:00.004-05:00

The Adult Services Center has temporarily moved to OMNI 141.

Can You Tell Me About Financial Aid for Summer 2011 Classes?

2011-03-09T11:19:00.009-05:00

Financial Aid sent an email this week (Spring Break) to all students, below is a copy of the email. Summer aid unfortunately is very confusing this year with the new federal guidelines,

"the best advice to give a student who attended fall and spring is they must be prepared to pay their own fees and receive financial aid as a reimbursement." - Jeanne Hinchee

Financial aid students will not be required to turn in a summer aid request for the upcoming summer semester. The Financial Aid Office will automatically review a student’s eligibility for summer aid as they register for summer classes. Anticipate ten working days between the day you register and the day the Financial Aid Office updates your record to notify you of your eligibility. The procedures for determining if a student is eligible may depend on final spring grades. If so, the student must be prepared to pay their fees and receive financial aid as a reimbursement if it is determined they are eligible for summer aid. Please review the process below as it describes how students will be notified of their eligibility for summer aid. If you have additional questions, please see an enrollment service counselor in the student center.

Step 1: Student registers for summer classes

Step 2: Financial aid pulls a list of students registered and reviews their eligibility for summer aid

Step 3: The Financial Aid Office will update the student’s TigerWeb account in the following manner:

• A ‘Summer Aid’ code will be placed on the ‘Student Requirements’ tab on the self-service account, after reviewing eligibility for summer aid. To locate the Student Requirements Tab, select Financial Aid tab, Financial Aid status, and Eligibility link.

• If the student is eligible for aid and no further review is needed, the status beside the Summer Aid code will be marked complete. The student will be able to see summer awards.

• If the student is not eligible for aid and no further review is needed, the status beside the Summer Aid code will be marked complete, and an Active Message will appear on the students Financial Aid Status page explaining why the student is not eligible for summer aid.

• If the Financial Aid Office cannot determine the student’s eligibility and additional information is needed, such as final spring grades, the status will be updated to ‘pending review’ and an Active Message will appear on the students Financial Aid status page explaining what is needed before summer aid can be determined.
o A student that has a status of ‘pending review’ must be prepared to pay their fees to hold their classes for the summer semester. If a student is determined eligible after the summer semester begins, the student will receive financial aid as a reimbursement.

Where Are Advising and Educational Planning Located?

2011-03-07T11:08:00.007-05:00

The Educational Planning and Advising Center has moved to IMC-201. Click on this link to see a campus map and to locate the IMC building, now known as the Learning and Resource Center.

Where Can I Find the Engineering Division?

2011-03-02T15:24:00.004-05:00

Engineering Relocation March 2011

Please note that the Engineering Technology Division staff has relocated to the former Middle College HS area. All phone extensions will remain the same. Also Amanda Bennett and Lulu Copeland are in the process of joining the Engineering Technology team. Amanda will be our new academic advisor and outreach specialist and Lulu will become the Manager for Technical Training. Amanda will be located in C55 and Lulu will move to C55.

New room assignments are below for reference:

(1) Engineering Technology Division Secretary: Lila Hale to the former MCHS lobby C76
(2) Engineering Technology Technicians: Philip Hobbs and Peter Kriener to C54A
(3) Department Head, Wacker Institute: Dana Colquitt to C71
(4) Tech-Track Coordinator, Engineering Technology: Lyn Price to C75A
(5) Department Head, Engineering Technology: Beth Ruta to C75B
(6) Dean, Engineering Technology: Tim McGhee to C74
(7) Advisor & Outreach, Engineering Technology: Amanda Bennett to C55A
(8) Manager, Technical Training, Engineering Technology: Lulu Copeland to C55

How Do I Get a Student Photo ID to Check Out Materials?

2011-02-24T13:54:00.011-05:00

You can get a student ID in the Student Life Center, Room HPF 104. HPF is the Health and Physical Fitness Building. Hours of Operation can very between semesters. At the time of this posting the hours are:

Monday, Tuesday 8:00am - 5:00pm
Wednesday, Friday 8:00am - 12:00pm
Closed Thursday.

To obtain an ID show confirmation or payment of classes and one of the following: valid driver's license, valid state photo ID, original birth certificate or current passport

Special ID appointments (during the normal operating hours of the college) will be made if a student
has a legitimate reason for being unable to receive an ID during the posted hours. To schedule an
appointment, email justin.booker@chattanoogastate.edu or dorothy.chope@chattanoogastate.edu.
To receive a student ID, all students MUST have a photo ID and have confirmed their classes for the
appropriate semester. If a student has lost their ID and needs a re-print, they are required to pay the
$2.00 replacement fee to the Bursar's Office and provide Student Life with the copy of the receipt.

Where Do I Find the Townsend Press Books for My Reading Class?

2011-02-11T13:00:00.006-05:00

There are about 35 books for this particular reading class called Developmental Reading(DSPR). The library has a few of these books, but students should go to the writing center where these books are available for students to borrow and read.

How do I look through the Student Handbook on the Chattanooga State Website Using Windows 7?

2011-02-11T12:52:00.005-05:00

In Windows 7, a .pdf file will not always open with the .pdf toolbar (displaying print and save icons, or "find" search box) directly above the document.

If you need these features, you must bring your cursor near the bottom center of the document, until a dark gray popup appears. The popup displays an up and down button for navigation and other options. The icon you need to search the .pdf file is the Adobe Reader icon on the far right of the popup bar.

Select the Adobe icon and the normal toolbar on top and left of the document appears.

This issue was found while helping students navigate the Student Handbook.

Thanks SW for reporting this FAQ.

Update: Just found out that this may be more of a function of Adobe Reader X (ten) than with Windows 7. Adobe Reader 9 does automatically display the toolbar on the left, even in Windows 7.

Where can an older student get help with computers?

2011-01-20T10:07:00.007-05:00

The library in partnership with Adult Services, gives a 1 1/2 hour workshop on computers at the beginning of each semester. The workshop introduces students to campus computer programs such as: eLearn, Windows, Office 2007 and tutorial guides and online help. For more information about these workshops and the new computer training course contact Adult Student Services. The Adult Services Center has temporarily moved to the second floor of the Student Center (S216). Please call Carol Swayze at Ext. 2500 or Michele Wollert at Ext. 5519 if you have any questions.

The Information Commons in the library is staffed by trained student workers that can help you with computer questions. Librarian, Lori Warren is also available to work with students on multimedia projects. You may contact her by calling 697-3292 or email her, lori.warren@chattanoogastate.edu.

Where are my classes? They were there on the 19th now today they are gone.

2011-01-20T08:59:00.004-05:00

Any student who did not pay or attend the first day of class is dropped. Students will have to re-register for classes, confirm and pay if they wish to attend. The system will be unavailable 24 hours after a scheduled deletion process. The system will return to service late January 20th. Contact Lisa Hancock, Student Account Specialist at 697-4731 for more information.

I have less financial aid now than a few days ago. Why?

2011-01-20T08:45:00.007-05:00

Due to the weather and a shift in class schedules, a few students were unable to attend the first day/s of class. Without an attendance for the first day of the class(which is one way the school confirms you are attending)your fees are docked. Attendance is a mandatory part of financial support.

Academic Affairs is working out the situation for students and may have made all corrections by the time you read this. If not, here are the instructions you should follow:

"The academic affairs office is instructing students to log into eLearn for classes that started last week and the student was unable to attend and the lack of attendance will reduce their financial aid check. The instructors will use the log in as an indication that the student plans to attend and will record attendance."

To login into eLearn use your first initial + last name + 4 digit birth date =(John Doe March 12 = jdoe0312). All lowercase. Password will be your 6 digit birthday March 12, 1978 = 031278. Change your password when you sign in for more security.

How Do I Print, Do I Have to Pay?

2011-01-19T12:41:00.002-05:00

Printing in the library can be paid with a purchased print card at six cents per page or by cash at ten cents per page. You can purchase a print card with a one-dollar bill. Fifty cents of that one dollar will be placed on the card’s initial balance. Find the green “Print” sign in the library to locate the printer stations and card vending.

Printing is available from any public computer in the library (sorry no printing from laptops or other private devices). At the print box, choose your options and then print. But you’re not ready to pay for a print-out yet!

A pop-up box from the printer station should pop-up on the screen for the next step. If the pop-up box doesn’t show up, please ask for help at the help desk or reference desk. In this pop-up box, the username is your first initial and last name. John Smith would be jsmith. The password is the last four numbers of your phone number. Submit and go to the printer station.

If you are using a print card, swipe the card in the card reader; type in your username (first initial and last name); select what you want to print by clicking on a listed print request; type in your password, click on print button. Retrieve your print out at one of the printers within the printer station area.

If you are using cash, deposit enough coins into the coin box; type in your username (first initial and last name); select what you want to print by clicking on a listed print request; type in your password, click on print button. Retrieve your print out at one of the printers within the printer station area. The coin box will also accept one dollar bills.

My TigerWeb Mail Isn't Opening When I Click on the Paw Icon in TigerWeb. Why?

2011-01-05T11:56:00.007-05:00

It may be that you did not "sign out" from TigerMail when you went in last time. You'll need to go in the back way from www.outlook.com. Go to outlook.com and use your TigerMail username and password to login to your student account. Once in, maximize the window for your email account. In the top right corner you'll see the "sign out" link. Click on it before you leave your email account. Close all the browser windows you've opened. Then open a new browser (Internet Explorer, Safari, Firefox, etc.) Sign in to TigerWeb and click the blue paw. This time it should work. If you get error messages call 697-4404.

Computer Lab Hours for the IMC Building, Spring 2011

2011-01-03T14:25:00.005-05:00

Regular Hours for the IMC Computer Labs
beginning Jan 13th, 2011

Library (1st Floor)
Monday - Thursday 7:30am - 9:00pm
Fridays 7:30am - 4:30pm
Saturday 10:00am - 6:00pm
Sunday 2:00pm - 6:00pm

Reading and Writing Center (2nd Floor)
Monday - Thursday 7:30am - 4:30pm
Friday 7:30am - 4:30pm

Math Lab (2nd Floor)
Monday - Thursday 7:30am - 4:30pm
Fridays 7:30am - 4:30pm
Saturday 9:00am - 2:00pm

CDE(Center for Distributed Education) (2nd Floor)to be announced.

Computer Lab Hours for the IMC Building, Jan 3 -12, 2011

2011-01-03T14:10:00.007-05:00

Library Hours: (1st Floor)
Monday-Friday 8:ooam - 5:00pm

Reading & Writing Center Hours: (2nd Floor)

Monday 7:30am - 1:20pm and 3:00pm - 4:30pm
Tuesday - Thursday 7:30am - 4:30pm
Friday 7:30am - 4:30pm

Math Lab (2nd Floor)

Monday - Friday 8:00am - 4:30pm

CDE(Center for Distributed Education (2nd Floor)
Monday - Friday 8:00am - 4:30pm

NOTE: These hours will change to the regular lab times when classes begin Januuary 13th, 2011

Schedule for Chattanooga State Testing Center, Jan 3-12, 2011

2011-01-03T13:11:00.002-05:00

Schedule for Chattanooga State Testing Center
Jan 3‐Jan 12, 2011

January 3, 2011 ‐ Walk‐in Compass testing until 2 p.m., Close at 4:30 p.m.
January 4, 2011 ‐ Walk‐in compass testing from 1:30‐5:30 p.m.
January 5, 2011 ‐ GED Testing, No other Testing
January 6, 2011 ‐ Walk‐in Compass testing 9‐12 noon & 4‐6 p.m.

ACT Residual testing 12 noon‐4 p.m.

January 7, 2011 ‐ No Compass testing
January 8, 2011 ‐ Closed
January 10, 2011 ‐ Walk‐in Compass testing 8:30 a.m. ‐5:30 p.m.
January 11, 2011 ‐ Walk‐in Compass testing 8:30 a.m‐5:30 p.m.
January 12, 2011 ‐ GED Testing, No other testing
January 13, 2011 ‐ Resume regular schedule

-The testing center staff.

How Do I Print My Homework from Centro, the Website Where I Do My Spanish Homework Online?

2010-10-15T09:43:00.004-04:00

Centro places your homework form in a separate frame. Notice how you can scroll up and down the window to see the homework form while the table of contents and the header stay in one spot. Frames are like separate windows. They let you look at a lot of content through a individual pane.

To print something inside a frame, place your cursor in a white space within the frame and do a right click with the mouse. This brings up a sub menu. Select print. This will bring up the print options box. If you want to add more copies or print certain pages this is the place to make the changes. Click OK.

If you are in the library...the print management box appears next. This is where you type in your username and password. Follow the directions posted at the top of the library computer's monitor for more instructions. If you need more help, ask a librarian or student worker to walk you through it.

CDE Hours

2010-09-29T18:15:00.005-04:00

CDE HOURS

The Center for Distributed Education (CDE) will have the following office hours during the Fall 2010 term:

Monday and Tursday: 7:30 a.m. - 7:00 p.m.

Tuesday, Wednesday, and Friday: 7:30 a.m. - 4:30 p.m.

Printing Tips

2010-09-29T17:49:00.003-04:00

Printing Tips

My print job is not showing up at the print release swipe station. What do I do?

1. Name and save the item to the computer's desktop, then print. This will bypass the travel of the item from the online server to the print management system. The item will then only need to travel from the computer to the print management system-less network travel.

2. Make sure that you select the "print friendly" format when you are printing from a website before you send it to print.

3. Make sure that any WORD/POWERPOINT/EXCEL documents are not trying to come from eLearn. Most of the time they can print just fine. However, when eLearn is heavily used, sometimes these documents are slow to print. Again, this is due to slow network travel.

4. PDF'S saved in a high resolution may take a long time (5 minutes a page). Use the print option box to change the print quality to a lower dpi and resend.

5. Don't try to print by highlighting text on a website. This does not work with the print technology we have. Copy and past the text into a Word document. Then print.

Why Won't My Music or Videos Play From My eTextbook in eLearn?

2010-08-19T12:43:00.007-04:00

The reason they may not be playing is that you are using a browser such as Internet Explorer, that doesn't support the media files that are linked in the eTextbook. eTextbooks by Pearson work best with Mozilla Firefox. These eTextbooks have links to a variety of outside media files and players. These files & players have better support in Firefox. In the eLearn course, MUS 1030-Music Appreciation DVC, students need to use the Firefox browser.

This Document in My eLearn Course Content Won't Print. When Saved to the Desktop It Has the File Extension .PRN. What is a PRN file?

2010-05-25T09:34:00.011-04:00

A PRN file is a special type of file that contains instructions for a printer. It tells the printer what to print on the page, what printer to use and other controls. We recently had a nursing student trying to print a document from eLearn with this extension. If your document has this extension and does not want to print on the library print management system, ask to print from a computer that has Adobe Acrobat 8 or 9 on it. This software will print the .PRN file extension files. The computers in the library with Adobe Acrobat include the ADA computers, the classroom computers and the two multimedia computers in the conference/multimedia studio room.

Note: These files will look funny when you try to open them in Word and don't allow you to use Word to print. They can't be copied and pasted in notepad or opened to print either.

When Do RODP Summer Classes Start?

2010-05-18T08:50:00.006-04:00

From: Andrea Sanders

RODP registration is open until June 4th - RODP classes begin June 7th
RODP classes do not begin until June 7th.
RODP registration will remain open until June 4th.
No one may register for RODP after that date.

Please give students who register for RODP classes the following information:

1. RODP online classes are designated in the ChSCC schedule as "R50" sections.
2. RODP class log in is at http://elearn.rodp.org (note the URL is NOT the same as ChSCC eLearn)
3. Students will not be able to log in until the afternoon of June 7th, the day classes begin.
4. Students may see the course syllabus by clicking on the course title at http://www.rodp.org/degrees/m10_courses.asp
5. Students may order books at any time at the RODP online bookstore at http://rodp.bkstr.com
6. The attached materials give other essential information. Please share these materials with your advisees.

The Comments On My Reviewed Paper Don't Show When I Print It.

2010-03-25T08:21:00.006-04:00

You want to print your reviewed paper, a paper your instructor has graded inside your Word 2007 document. However, when you print the paper the comments print in black or gray boxes. The fault lies in the default print settings relating to the document/pdf.

To print the paper with comments showing, change the printer settings to print the document as an image or if you have the option select "Document showing Markup" in the text box labeled Print what:.

How Do I Print This Article on This Web Page? I Print and I Get the WebSite.

2010-03-15T13:19:00.009-04:00

There are different ways to print material from a web page. Most websites now provide a link to a "Print Friendly" version or a PDF copy of the article you may find in frames on the website. First, look for a "Print Friendly" link or an icon that looks like a tiny square with the letters, PDF. Clicking on these links should open a new window with a printable version of your article.

To send it to the printer in the library, use the browser's File>Print buttons. A print preview window with the article displayed in a small box should open for you. Look over the print box options and choose any you need. Example: Change number of copies you'd like to print or change printers if you want to print in color. Click OK. Now another window will open asking you to type in a username and password. Follow the direction on the yellow note attached to the bottom of the monitor from this point.

The printers and release stations are located near the Help Desk in the center of the library. Directions are located in the area if you need assistance. You can also ask a librarian or student worker for extra help.

How Do I Copy Multiple Pages to One Side of a Page?

2010-02-19T15:45:00.007-05:00

To Copy more than one page onto one side of single sheet of paper press the button on the lower part of the screen “Dup/combine/series”.
Select the button "combine 1 side", then you have the option of selecting: 2, 4, or 8 Originals, to be printed on one side of the copy paper.
Next place the first page to be copied on the glass and push the start button (this will scan the page but will not print yet).
Now you change the page to be copied and push the start button again (this step is repeated until you have scanned the number of pages desired).
Once you have copied the selected number of pages per sheet the copier will produce a single page with the selected number of pages on it.

How Do I Set My eLearn Email to Include an Original Email?

2010-02-03T12:03:00.009-05:00

To improve the communication between you and you instructor be sure to include original emails when you ask for additional advise on any assignment. To do this go into your eLearn settings and check the box that says "include original email in replies."

Here are the steps to do this:

Login to eLearn
Click on "email" in blue toolbar.
Click on "settings".
Click on "include original email in replies".
Click "Save" located top, far right.

This is a great lesson in two-way communication and keeping a dialog open between you and your instructor.

Mobile Libraries: HOW TO: Convert Videos for Your iPhone (or Any Mobile Device)

2009-12-22T12:35:00.002-05:00

This post is linked to the blog, Mobile Libraries. It is written by Gerry McKiernan. He is an excellent resource for the latest information on mobile technology. You can also follow him on Twitter.

Mobile Libraries: HOW TO: Convert Videos for Your iPhone (or Any Mobile Device)

How Do I Add Character Accents to Words in Office 2007?

2009-12-21T13:54:00.006-05:00

Here is a video I found on the Microsoft.com Comminty Clips website. It explains how to add the accent marks.

Can I Post This Flyer in the Library or Lobby?

2009-12-16T14:35:00.006-05:00

The library doesn't have a bulletin board to post flyers. You may ask to leave a pamphlet at the check-out desk for us to review. If it relates to school or a club, the library dean, Vicky Leather may agree to let you leave the pamphlets on available counterspace. She needs to approve it first. You are welcome to leave a note with your name and contact information if you want her response. The bulletin board in the lobby is under the Student Affairs' department. The following letter, sent on behalf of the Vice President of Student Affairs explains its use.

Faculty, Staff and Students:

Please be reminded of the policy below regarding Bulletin Boards, Signs and Posters. Any signage that is posted without proper approval will be removed by the Student Life Staff. All information posted must be in the designated area. Thanks for your help in keeping our campus clean and orderly.

Bulletin Boards, Signs and Posters:

Generally only signs and posters of faculty, staff and students will be allowed.
All materials posted must be approved and stamped by Student Affairs.
Student Activities (S-216) will have this responsibility.
Signs will be removed if not stamped.
Student Services, custodial, and administrative personnel may remove signs posted on windows, doors, etc. or in areas other than those designated.
There is a two-week posting period allowed.
Students may also place classified ads in the student newspaper.
Flyers and promotional materials must not be placed on vehicles unless permission is granted by the Dean of Student Life and Judicial Affairs.

Steps to Obtaining a Federal Work Study Job Online Through TigerWeb

2009-12-16T09:36:00.007-05:00

The ‘Student Employment Job Listing’ has been activated on the Financial Aid web page.
Steps to obtaining a Federal Work Study Job (from a student’s perspective) are listed here.

1. Complete the Free Application for Federal Student Aid (FAFSA) and submit ALL required documents to the Financial Aid Office.
2. Submit a separate ‘Federal Work Study Request Form’ via TigerWeb.
3. If awarded Federal Work Study (FWS), view available jobs of interest at http://www.chattanoogastate.edu/financialaid/student_employment/ .
4. Contact the supervisor and schedule an interview.
5. If offered a position, complete ALL four student employment forms (contract, confidentiality agreement, I-9, W-4) located at http://www.chattanoogastate.edu/financialaid/faforms.html.

Students need to present their driver’s license and social security card to be photocopied and submitted with the application process.
Students will be notified of their start date by the supervisor who oversees their hire.

How Do I Get the Sound (wav) File to Play in My PowerPoint?

2009-12-01T15:58:00.016-05:00

If you inserted the sound clip by clicking on Insert>then clicking on Sound > then clicking on Sound From Clip Orgaizer > then clicking on the sound icon box for the sound you wanted. You have just added a linked file from a website, you did not save the sound file to your presentation.

These "sounds" are being played from a sound file called .wav file. The .wav or sound file is located on a website. When you click them to add them to your presentation you are inserting a link to the .wav file on that website. If you try to get them to play in your presentation later, they won't because the link is broken when you move your presentation from one computer to another.

Anytime you add a .wav sound file or a .mov or .wmv video file to to a PowerPoint presentation you need to copy those files into a folder with your PowerPoint presentation. This groups the files in one location so they can connect to one another and your sound will play in your presentation later.

To add the .wav sound file to your PowerPoint presentation create a folder for your presentation and save your PowerPoint presentation in the folder. Next, right click on the sound file you want in the Clip Organizer and click copy. Now right click on your folder and click paste. The .wav sound file has now been added to your folder. Now go back to the slide where you want to insert the sound. Click Insert> Sound>Choose Sound from File>Find and select the .wav file in your folder>Click OK. A pop-up window will appear and ask you how you want the sound to start in your PowerPoint. I tell students to select "When Clicked". This lets the student start the sound when they click the slide instead of it playing automatically when the slide comes up in the presentation.

To try out the sound on your slide from your Powerpoint presentation, click the Preview button on the ribbon.

What is Office Live?

2009-12-01T11:11:00.018-05:00

Office Live is your free workspace that you can sign up for through your new my.chattanoogastate.edu email account in TigerWeb.

The Office Live account lets you access and share Office 2007 files from anywhere and gives you 25GB of free online storage. With your Office Live account you can share password-protected documents with other students for group projects that use Word, PowerPoint or Excel.

Don't forget to download the Office Live Add-in at http://workspace.officelive.com/en-us/office-live-update to your laptop or home computer. It makes it easier to save, download and upload Office 2003 & 2007 documents from you computer to your Office Live account.

The "Open from Office Live" and "Save to Office Live" add-in buttons are added to your "Office" button's drop-down menu in Word, PowerPoint or Excel application when you complete the download. Once you click on either of these buttons, you are prompted to sign into you Office Live account.

How Do I Use the Scanner at the ADA Computer?

2009-11-25T09:09:00.006-05:00

The below video will show you the way to do a fast scan of a document and make it into a PDF. It does not show you how to change settings. If your document is blurry or light it may not scan well. The only option I'd advise you to change is the dpi setting. Change it from 300 to 600 before you print. Watch for this setting in the video.

I'd Like to Use a Video in PowerPoint. How Can I Convert It to Use It?

2009-11-23T10:42:00.006-05:00

Some videos posted on the Internet or videos from our own video recording devices may not be compatible for embedding into a PowerPoint in its original file format. If you have been given permission to change the file format you can use Real Players newest version to convert the video to a .wmv or .mov to use in your educational PowerPoint.

Follow this link (http://www.real.com/realplayer/media-converter) to download the player or to view a short demo on the product. Real Player can also convert your videos to file formats that can be downloaded and played on iPods, iPhones and other mobile devices.

Please follow all copyright regulations and check permissions when using videos.

How Do I Print a PowerPoint Presentation in Office 2007 in Outline View?

2009-10-14T15:35:00.008-04:00

Open the PowerPoint presentation that you want to print.
Click on the View tab, in the Presentation Views group, click Normal.
Click the Outline tab located at the top of the left-hand preview slides menu.
Click the Microsoft Office Button , click Print, and then click Print Preview.
Click the arrow under Print What, and then click Outline View.
To specify the page orientation, click the arrow under Orientation, and then click Landscape or Portrait.
Click Print.

Does the Campus' Applications Support Chrome?

2009-10-14T10:13:00.002-04:00

Google Chrome is an unauthorized browser and is restricted by Sophos. Our campus applications support IE and FireFox browsers.

Where is the Proctoring Information My Instructor Told Me to View?

2009-09-21T14:03:00.022-04:00

Access the proctoring information in your online course. You, the student are in charge of scheduling the times to take your tests. Use the eSchedule to make your appointment.

When you go to take the test, the proctor will have the password and enter it for you. You, the student must turn away when the proctor puts it into the computer.

For more information check out these resources also located in your eLearn or RODP.

eSchedule, Chattanooga State's Online Scheduler
Chattanooga State Online Proctoring Directions

How Can I Turn Off the Green Dot if I Do Not Want Other Classmates to Know I'm Online?

2009-09-14T16:27:00.008-04:00

In eLearn on your My Home page you have a Preferences link under My Settings. Click on the Preference's link. This opens a window that lets you select whether or not you want to be seen online when you are logged into eLearn.
Select: Always appear offline.

How Did My Classmate Know I Was Online & How Did He Get My Number?

2009-09-14T14:00:00.010-04:00

In eLearn there is a Profile box on your My Home page. When you fill out the information there, it is visible to all the other students in your class through Classlist. To find out if other students are online you can or they can go to the Classlist to see if a green dot appears next to any of the students' names. The green dot means the student is logged into the class. If you click on the profile icon next to the person's name you can see the person's profile. This includes everything they have added to their Profile.

This profile is not for instructor's eyes only. Everyone in the class sees it.

What Is The Assessments Link in eLearn?

2009-09-10T09:49:00.003-04:00

This is a place where your instructor has set up quizzes for you to take. The quizzes are usually dated and time stamped. Which means you can only take them during the times the instructors give you. If you try to take it early or late the system won't let you take it.

Something to remember before you take a quiz is to make sure that the pop-up blocker is off on the computer you are using. The library computers usually have the pop-blocker on, so you need to turn it off by going to the browser (IE, Safari, FoxFire...) and clicking on Tools, Pop-Up Blocker and Turn Off Pop-Up Blocker.

It also helps if you take your quizzes in a quiet place where you will not be distracted. I don't advise taking them around children, wives, siblings, parents, husbands or friends visiting. They will always need something the minute you start the quiz. It is a common phenomenon.

What's the Discussions Link for in eLearn?

2009-09-10T09:24:00.007-04:00

The Discussions' link or feature can be used in different ways. It takes you to an area in eLearn where students can post responses or opinions about topics the instructor has introduced in class. Some instructors use it as a place to answer student questions about assignments or lectures. Using the Discussions tool, you can post comments or questions and reply to comments made by other students.Some instructors even encourage students to use it as a place where students can help each other.

Remember to be polite, check your spelling and grammar before you submit your comments and questions. Also, keep in mind that your instructors are not available 24/7. They have a life, family and children. They will answer any question posted during office hours. Don't expect them to be at a computer in eLearn at 11pm or 2am in the morning.

What Goes into the eLearn Dropbox?

2009-09-10T08:41:00.005-04:00

The dropbox began as a place to upload documents or submit assignments but has become much more. Many instructors have added new items in the dropbox folders that relate to your assignments and how you are graded. It is also a place where instructors have placed links to videos related to assignments; added links to quizzes created on other websites; stored your rubrics for grading your assignment and added attachments they want you to download.You might even find instructions for your assignments and forms they want you to fill out and submit.

One thing to remember is this. Your submissions to the drop box are logged or dated at the time they are submitted. If you miss the deadline your item may not upload. Many instructors allow only one submission per assignment others set up features in the drop box that allow you to revise and resubmit assignments. Your original document and each revised version will be saved with teachers comments.

Why Am I Getting This Screen When I Try To Connect to the WiFi From My Laptop?

2009-09-09T11:18:00.010-04:00

If a window appears that says, "There is a problem with this website's security certificate. Don't panic. There is not a security issue with the WiFi but your computer has recognized that this is not the wireless you normally use with your laptop. It is a simple fix from this page and you will only have to do it once when you first access the campuses WiFi. Midway down this page to the left there is a link that says, "Continue to this website(not recommended"). Click on this link and it will take you onto the Chattanooga State Website to login to our wireless service. Just click on "Guest Access" to connect to the school's WiFi.

If this does not work, please look at our other FAQ post under WiFi.

The Taylor Nursing Videos Aren't Playing on My Computer. What Can I Do to Fix This?

2009-09-08T12:24:00.005-04:00

Having trouble viewing the videos, here are some things to check:

a) Are you using Internet Explorer? - videos best-viewed with this browser
b) Is a Windows Media Player installed? - check by opening list of
programs on your computer, should be near the end of the list.

Note: Just because a smaller box opens to play the videos does NOT mean that the player is installed on their computer. If you need to download a Windows Media Player go to:
http://www.microsoft.com/windows/windowsmedia/player/download/download.aspx

c) Do you have a strong Internet connection? - This may seem obvious but could be a possibility.
d) Is the popup blocker on? - this must be turned OFF in order for the separate window to open.
e) Are you on a MAC? Unfortunately, the videos are only formatted as .wmv files for Windows Media Viewing. We are trying to find a method for viewing these videos on MACS.
f) Are you using Internet Explorer 8, IE* IE8 doesn't work as well with videos
unless you go to Tools and Compatibility and allowed the videos.

How Many Email Accounts Do I Have and What Gets Sent Where?

2009-08-06T16:24:00.004-04:00

All students have a my.chattanoogastate.edu or student email account. This is the email account that the college uses to send official information to students. This is where the library sends overdue notices. To get to it you can login to TigerWeb and click on the blue paw print icon at the top right of your screen. When you click on the paw another login appears. To find out what your username is see the information in the New Student Email box under the row of icons at the top of the page.

The other email accounts are in eLearn. eLearn email is closed to outside email from public email services. The emails are from instructors and other classmates. This is the email account you should use to communicate and send things to your instructor and to other students for group projects in individual classes.

Why Do I See Different Emails in My eLearn Email on "My Home" email and My Individual eLearn Class Emails?

2009-08-06T15:52:00.008-04:00

Click on the "email" link that appears on the blue toolbar on the opening page and in each individual online class you are taking in eLearn. When you do you will see a "Filter By" setting in each. You can set the "Filter By" setting in each class and on your main page to show "all messages" or "all course messages", or "messages by individual classes".

If your settings are different you will have some email messages appearing where others don't. Why would you want these options? Some people like to keep class email messages separated by classes when they are working so they don't get classmate messages confused. They set the opening "My Home" page with the "all Messages" to check all their messages for all online classes at one time.

I Don't See Any Email Messages When I Open My eLearn Email. Where Are They?

2009-08-06T13:20:00.009-04:00

You are probably using a small monitor screen right now. Click and hold down on the top of the frame right above the words, "Message Preview" and drag the box edge down. When you click and hold the edge of the frame you should see a vertical double arrow telling you that the frame is adjustable. This will open the box up more so you can see the emails in your inbox. Click on the individual email subject link in blue to open the emails. Use the scroll bar to the right of the email window to scroll down and see more emails. There is also a scroll bar next to the Message Preview box you can use to view more of your individual message.

I Can Send E-Mail Using Classlist But Where Is the Inbox to Get Mail Sent From Classlist?

2009-08-05T15:28:00.004-04:00

In the blue toolbar at the top left of your eLearn course web page there is a link called, email. Click it to find all emails sent within your courses from instructors and from CDE.

Where Can I Go to Get Help with eLearn?

2009-08-05T14:29:00.006-04:00

There are several places online and on campus where you can get help with learning eLearn and other online courses. In the library the Help Desk and Reference Desk have handouts provided by CDE that will guide you through several questions. The handouts also have contact information on who to see for password problems, log-in problems or technical problems. The library staff regularly attends workshops on eLearn and we can help when you are in the library.

Upstairs in the IMC building above the library in the CDE office, you can find people to help you. If you are new or just need to refresh your online class skills, take an online learning orientation workshop. Check here at www.chattanoogastate.edu/cde for dates and times. These workshops are highly recommended for successful online class experiences.

eLearn FAQ & Help can also be found at http://www.chattanoogastate.edu/cde/cde_faq.html

For help with technical questions over the phone call (888)298-8566.
For help with eLearn questions over the phone Monday - Friday regular business hours call 423-697-2592

The Quiz I'm Suppose to Take in eLearn Says I Can't Take It That the Time Is Up. Why?

2009-08-04T15:12:00.008-04:00

It may be that you got the time and date for taking the quiz wrong. Double check your syllabus, checklist or course content for this. If you check and you are correct on the time and date...your instructor may have forgotten to change the date from the previous year. Look and see if the year in the date posted with the quiz has last year's date. If it does email your instructor and let him know nicely that he/she forgot to reset it. You may also want to check your eLearn email & classlist email to see if your instructor has already been informed about the quiz situation and if he/she has emailed you with an update on when the quiz will be available.

Do You Know Where the Lost and Found is on Campus?

2009-07-23T11:46:00.004-04:00

"Lost And Found" is in Student Life S-216. Items are logged in and out by that office so there is a record of exactly what has been turned in and what is lost. If you have any questions please call Dorothy Chope to let her know about the item you lost. If you've found an item let her know where it was found and when you will bring it into the Student Life Office. "Lost and Found" can then advise a student or staff person that their lost item has been found. Thanks so much with your assistance.

How Do I Open My Excel Works Document on the Library's computer that has Office 2007?

2009-07-22T13:11:00.004-04:00

First try opening Office Excel 2007 from the library computer. Then go to the Office button, Open Document and browse to find your document. Select it by clicking on it, Click Open.

Another way from an online guru is right click on the file name of your document from your flash drive or CD where you have it stored. Next rename it with the .xls extension.

Then ignore the warning about not being able to open it and save it with the new file extension.

Where Can I Find My Class Schedule on the New TigerWeb Home Page?

2009-06-24T14:29:00.005-04:00

You will need headphones to hear this video on a library computer. To find your student schedule of classes follow these steps:

Login to TigerWeb with your A number and password.
Click on the Home tab.
Scroll down the page until you see Registration Tools and Registration Status.
Click on Registration Status.
Click on Registration.
Click on Student.
Click on Student Detailed Schedule.
Select the term you are registered for now.
Click Submit. You should now see a detailed schedule of your classes.

How Do I Download the Lecture/Audio Files from My eLive Course?

2009-06-05T15:44:00.007-04:00

Begin by logging in to your eLive course using the username and password your teacher has given you. Then in Course Content click on the link to the Course Compass site he/she has set up. Login with the teacher's class username and password that she has set up and given you. In the next window there is a small paragraph mid-way down the page and the words "Click Here" are in red. Click on this link to get to the "Archives" where the audio files are stored.

Downloading MP3s

Click on the Lecture's Audio File Link. A new window opens.

There is a control panel under the main window box.

Click on the word, "Options" and select "MP3" from the drop down menu that appears.
If this does not open a "File Download" window check to see if the browser is blocking it.
Look at the top of the screen where the browser toolbar is to see if you need to click on the bar to allow the download box to open. Once you click and allow, try clicking on the "Options" link and select "MP3" again.
This time you should get "File Download" box.
In this box choose the destination (flashdrive, MP3 player, iPhone or location on your computer where you want to save the audio file.
Click on "Save" then "OK".
The file will then download to the location you chose.
To access the audio files go to the location where you saved the file and double click on the audio file's icon. If you saved it on your computer it should open in a media player or quick time player.

How Do I Get Into My New Student E-Mail?

2009-06-02T15:33:00.006-04:00

Go to http://chattanoogastate.edu.

Click on TigerWeb icon.

Click on the Student Info tab. In the right side menu you will see a block titled New Student Email. Read and follow the directions. In the library? Ask at the Help Desk for further assistance.

Click on the email " blue paw print" icon in TigerWeb to go to the new student email login page.

Follow the password instructions from New Student Email to Sign-in.

Important Note: If you do not see the Sign Out button in your email account, open your Student Web Outlook window all the way using the "resize" icon in the top right corner of the window. DO NOT forget to click on the Sign Out button to sign out of your email account. Using the "X" icon button in the top right of the window does not sign you out. Using the "X" to leave your email account leaves your email open to the next student that clicks on the TigerMail blue paw print in TigerWeb.

Note: Be sure your browser is Internet Explorer version 6 or higher.

Here is the link to the Tiger Web login page, http://tigerweb.chattanoogastate.edu/cp/home/loginf

To learn more about the new student email go to http://www.microsoft.com/liveatedu/free-email-accounts.aspx?locale=en-US&country=US

What Is CourseCompus and Should I take a Math Course Online?

2009-05-27T08:23:00.011-04:00

NOTE: Learning Support is the new name for Developmental Studies per Saundra King.

CourseCompass.com enables students to take Developmental Studies Math or Basic Math online. Students should take online courses when they feel comfortable using technology and have a pretty good understanding of math. If you are a student who fits this category and you have good self-discipline this type of online course will work for you. If you need any help during the process you can go to the math lab upstairs in the IMC building. The math lab always has math tutors available.

If you're really good in math you may want to try the new DSPM 0892 class. It combines DSPM 0800 and 0850 so you may complete two classes in one semester and save yourself some money.

If you need a place to access CourseCompass.com, feel free to come to the library.

The Do's and Dont's of Summer Registration, 5-15-09

2009-05-15T08:39:00.011-04:00

Summer late registration is in progress but section changes should be made in
person and with approval. You cannot add a different section of the same summer course you drop online at this time.
Dropping and adding courses may affect your financial aid. You are encouraged to
visit the financial aid office for more information first.
Dropping or adding courses will affect your fees owed. Please visit the Bursar's website
(Refund Policies and Refund Calendar) for more information first. Late fees are in effect for all summer registrations.
You may NOT change sections except in person and with approval. (If the summer
course you wish to add is closed, you cannot register without a Permit from the department.)
You may drop summer classes. *Exception: approval is required to drop Developmental
Studies (DSP) courses. A completed 'Registration and Drop/Add Form" must be
signed by your instructor, and then taken to the Transitional Studies Office
(IMC 221/222) for processing. Contact the Transitional Studies office at
423-697-3221.
You may add summer classes online or in person using this
calendar - late registration fees will apply. Any add attempts after this time
require written departmental approval and must be done in person.

Full Term (May 13 -Aug 5) ...if open and no later than May 17
1st Half Session (May 13 - June 24) ...if open and no later than May 14
10 Week Session (May 27 - Aug 5) ...if open and no later than May 19
2nd Half Session (June 25 - Aug 5) ...if open and no later than June 26
RODP Sessions (June 2 - Aug 7) ...if open and no later than May 29

If you have questions or need further assistance, please visit any Chattanooga State campus for more help and before beginning your online summer activity.

Norma Lee, Registrar
Chattanooga State Technical Community College
4501 Amnicola Highway
Chattanooga, TN 37406
423-697-2478 Phone
423-697-4709 Fax
mailto: norma.lee@chattanoogastate.edu